Vapour Baths Ltd (company number: 11086134) of 1 Grosvenor Gardens, London, SW1W 0BD is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. The following document sets out how we aim to achieve this and refers to information we collect when you use our website, make a booking, visit our spa, when you log onto our in house Wifi, when someone is interested in working for us and when you contact us by phone, email, post or social media.
Who are we?
The Bath House - Russian Banya is a spa located at 1 Grosvenor Gardens, London, SW1W 0BD and operated by Vapour Baths Ltd.
What personal information are we collecting?
Whilst using our website to make bookings we will ask you for certain personal information to process that booking. The same applies to bookings made over the phone or by other means. We will typically ask for your full name, email address, phone number and your age. When you take part in customer surveys or competitions or sign up for our newsletter, we will also ask for personal information. Where you make a payment using a credit card or debit card, we will collect and hold details of the payment car
Who is collecting personal information?
All personal information will be collected by Vapour Baths Ltd.
Why do we keep your information?
The information we collect is used to fulfil the orders you place in our booking system, to provide you with the best possible experience at the spa and to tailor our communications with you. It will only be used for the purpose of providing our services to you and will not be used for any other purpose.
How is your information stored?
Your personal information and the security of that information is a priority for us and we are committed to ensuring that it is collected and stored securely. To ensure no personal information is collected or disclosed against your will and that unauthorised access is not granted, we have implemented the necessary physical, electronic and managerial safeguards. The length of time for which we will securely store your information will depend on the nature of the information and the purpose for which it is being held.
What is the legal basis for our use of the information?
Where we are using your information for direct marketing purposes, the basis for such use will be your consent. Where we are using your data to make a booking, process a payment or provide a service to you, the basis will be a contract. You may withdraw your consent at any time by contacting us using the details provided below or using the “opt-out” link in any marketing correspondence we send to you.
How will we communicate with you?
If you have signed up for our email newsletter, we will send you occasional emails with details of offers and special events relevant to your account. You can opt-out from receiving email newsletters from us by clicking the unsubscribe link in the email communication you receive from us. If you make an order with us, you will receive confirmation of the order by email or text message. We will also send you reminders of your booking as well as billing information following your visit.
Sharing your information
We will not sell, lease or distribute your information to any third party organisations. We may, however, share that information with certain third parties in order to provide you with the best possible service. These third parties include our marketing agents, our email list provider, IT provider, payment processor and our online booking provider. In addition, we may make the following disclosures of your information to third parties where required:
In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
If we or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation; or to protect the rights, property, or safety of Vapour Baths Ltd. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Access and changes to personal information
Your rights in respect of your personal information
In addition to your right to request that your personal data be deleted (as set out above), you have various other rights in respect of your personal data;
a right of access to a copy of the personal data we hold about you;
a right to object to processing that is likely to cause or is causing damage or distress to you;
a right to prevent processing for direct marketing;
a right to object to decisions being taken by automated means;
a right in certain circumstances to have inaccurate personal data rectified, blocked, erased or destroyed; and
a right to claim compensation for damages caused by a breach of the relevant legislation.
We may make changes to this policy and any changes will be posted on our website and notified to you the first time you access it following such a change.
TECHNICAL INFORMATION, INCLUDING PERSONALLY IDENTIFIABLE INFORMATION:
- Might include your device and connectivity information such as IP (Internet Protocol) address, unique device identifiers (such as the IMEI for phones)
- Location data
NON-PERSONALLY IDENTIFIABLE INFORMATION:
- Might include your configuration data such as browser type, version and language setting, time zone setting, browser plug-in types and versions.
Details of how you used our Website, such as your search queries. Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page:
- Log information, such as error reports, download errors, any problems you experience using our web site and any phone number used to call our customer service number.
We do not combine information collected automatically through cookies and analytics tools with other personally identifiable information you may have provided to us when you registered for our Products or submitted a form through our website.
A cookie is a small file, typically of letters and numbers, downloaded on to a device when the user accesses certain websites. Cookies allow a website to recognise a user’s device.
You can read our cookies policy by following this link: www.russianbanya/cookies-policy.co.uk
SOCIAL MEDIA FEATURES AND WIDGETS
Our Website might include certain Social Media features and widgets, such as the “Facebook Like”, “Facebook Share”, “Facebook Pixel” “Instagram Follow”, “Twitter Tweet” features, buttons or other interactive mini-programs (“Social Media Features”). These Social Media Features may collect information such as your IP address or which page you are visiting on our Website, and may set a cookie to enable them to function properly. Social Media Features are either hosted by a third party or hosted directly on our Website. Please be aware that if you choose to interact or share any Personal Information via such widgets, you are in fact providing it to these third parties and not to us. Your interactions with these third parties are managed by these Social Media policies and not ours. For example, you will not be able to use the “Facebook Like” button if you are not logged in to your Facebook account. Once you use the button this will be associated with your Facebook history, but we will not process this information.