The Bath House - Russian Banya Terms & Conditions
The Bath House consists of a public banya and a private banya. The public banya is a shared space for small groups and individuals. The private banya is available for hire by the hour for groups of up to 10 people. In both the public banya and the private banya we offer a range of services including steam rooms, treatments and food and drink.
The Bath House is open between 10 am and 11 pm every day except on Sundays when we close at 10 pm.
Prices cited on the website and elsewhere are inclusive of VAT.
We will do our best to accommodate walk-in customers but we recommend that you book your visit to The Bath House in advance. You can call us during opening hours to discuss your requirements and to make a booking.
Full pre-payment is required at the time of booking at which point you will be allocated a time. If you are booking on behalf of other people, we will need to collect pre-payment for all those attending in order to secure the booking.
Please arrive for your visit shortly before your allotted time. If you arrive early, you may need to wait before you can begin your session.
In the course of your visit, you may incur additional charges for accessories, treatments and food and drink. These will be paid for at reception when you leave.
To visit the public banya at The Bath House you must buy basic entry or a package which combines entry and treatments. A list of packages, what each one entitles you to and prices for those packages are available at https://www.russianbanya.co.uk/booking.
Simple entry (“Na Razvedku”) entitles you to a 2-hour visit. This will be extended to 3 hours if you purchase one or more treatments.
All other packages entitle you to a 3-hour visit.
Subject to availability you may stay longer than your allotted time, but we reserve the right to charge an additional £30 per hour for each additional hour that you stay beyond your allotted time. A full hour may be charged after the first 15 minutes.
To visit the private banya at The Bath House you must make a booking and pay for the hire of the space in advance. The facilities and price of the VIP banya are available here https://www.russianbanya.co.uk/booking.
Subject to availability you may stay longer than your allotted time, but we reserve the right to charge an additional £300 per hour for each additional hour that you stay beyond your allotted time. A full hour may be charged after the first 15 minutes.
If you have made a booking and need to change or cancel that booking we will always endeavour to accommodate you and you should call us as soon as possible. To reschedule at short notice may not always be possible. We require 24 hours’ notice of cancellation. A 100% cancellation charge may be incurred for any bookings cancelled less than 24hrs in advance. Any refunds will be subject to a £10 administration fee.
A full fee will be imposed for a “no-show”.
In the event of a group booking where certain members of the group do not arrive, any amounts paid but not used (as a result of those that have not arrived) will be credited against any additional treatments or food and drink that you purchase.
The Bath House reserves the right to alter, offer you alternatives or cancel your treatments and offer you a full or partial refund, as appropriate.
The Bath House is a no-smoking facility and there are no smoking areas anywhere on the site.
You are not permitted to bring your own food and drink for consumption while on the premises.
The Bath House will not be held responsible for damage, injury or consequential loss, however caused, to our customers, their property and belongings, unless it is solely due to the negligence of the Company, its employees or agents.
Children under the age of 16 are permitted in The Bath House under the following conditions. In the VIP banya children under the age of 16 are permitted but must be accompanied and supervised by an adult at all times.
In the public banya only children aged 10 years and older are permitted. They must be accompanied and supervised by an adult at all times.
Children are only permitted into The Bath House on completion of the necessary waiver by their parent / guardian.